Welcome to BeaverEats. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu items (the “Items”) from our iBeaverShop.com website or mobile websites and related services (each referred to as an “website”).

Please read these Terms carefully before ordering any Items from our website. If you have any questions relating to these Terms please contact admin@mibc.sg before you place an order. By setting up your BeaverEats account, you confirm that you accept these Terms.

  1. Information About Us
    BeaverEats is operated by iBeaver Shop Pte Ltd, a company incorporated and registered in Singapore, whose registered office is at 1003 Toa Payoh Industrial Park #03-1501 Singapore 319075. You may contact us at admin@mibc.sg , by phone on +65 6353 5152.
  2. Purpose
    Our objective is to link you to the restaurants we partner with (“Partner Restaurants”) and allow you to order Items for delivery (our “Service”). Where you order from a Partner Restaurant, BeaverEats acts as an agent on behalf of that Partner Restaurant to conclude your order from our website and to manage your experience throughout the order process. Once you have placed an order, your Items will be delivered to you by BeaverEats’ third party logistic partners.
  3. Your Account
    Before you can place orders for Items using our website, you need to open a BeaverEats account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.
    You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason).
  4. Service Availability
    Each Partner Restaurant is doing island-wide delivery with a stated waiting time depending on each individual restaurant’s preparation time (e.g. 1.5 hours) in advance ordering. This delivery timing may change at any time due to factors such as weather, or demand on our service. This is to ensure that Items reach your door at their best. Our Partner Restaurants each decide their own operating hours. That means that the availability of our Service, and the range of Partner Restaurants from which you can order, depends on the Partner Restaurants.. If you try to order a delivery outside the operating hours of a Partner Restaurant, or the website is otherwise unavailable for any reason, we will notify you that ordering will not be possible.
  5. Orders
    When you place an order through our website, it needs to be accepted by us or the Partner Restaurant before it is confirmed. We will send you a SMS notification if your order has been accepted (the “Confirmation Notice”). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the Item for someone else. Some Partner Restaurants operate a minimum order value policy. This will be displayed on our website. All Items are subject to availability. Partner Restaurants may use nuts or other allergens in the preparation of certain Items. Please contact our Partner Restaurant prior to ordering if you have an allergy. BeaverEats cannot guarantee that any of the Items sold by our Partner Restaurants are free of allergens.
  6. Delivery
    When you place an order you will have to place it as a Scheduled Delivery. We will tell you the time when the Item is expected to be delivered; you must be available to accept delivery for ten minutes before and ten minutes after that time.Unfortunately, despite our, and our Partner Restaurant’s best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. If your order is more than 15 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door). We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change to the address to an alternative one that is registered with your account if you let us know before the rider has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Item, and if the rider has been despatched you will also be charged for delivery.

    • You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):
      You did not come to the door, did not pick up the phone when the rider contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the rider is unable to find a safe location to leave the food.
    • The rider refuses to deliver the Item to you in accordance with section 8 (Age Restricted Products)

  7. Your Rights If Something is Wrong With Your Items
    You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery.Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the Partner Restaurant.
  8. Age Restricted Products
    The Services are available for individuals aged 13 years or older. If you are 13 or older, but under the age of 18, you should review this Agreement with your parent or guardian to make sure that you and your parent or guardian understand it. You may not use the Services to purchase alcohol unless you and the alcohol recipient meet the minimum age requirements under applicable state or provincial laws and present a valid photo identification verifying your age at the time you pick up your order.
  9. Cancellation
    You may cancel an order without charge at any time before the Restaurant Partner has started preparing the food (a “Pending Order”). If you wish to cancel an order before it becomes a Pending Order, please contact us immediately. If the Partner Restaurant confirms the order was not a Pending Order, we will refund your payment (excluding any discount, or Voucher that was applied to the order – see Voucher and Account Credit Terms for more detail). If you cancel any order after it becomes a Pending Order, you will be charged the full price for the Items, and if the rider has been despatched you will also be charged for delivery.BeaverEats and the Partner Restaurant may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us or the Partner Restaurant, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.
  10. Prices, Payment and Offers
    Prices include GST. You confirm that you are using our Service for personal and non-commercial use, unless you request for a tax invoice detailing GST. Prices can also change at any time at the discretion of the Partner Restaurants. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our website. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. If you do not conclude the order before the 2 hour cut-off the items will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid. Where BeaverEats or any Partner Restaurants make a delivery, we or the Partner Restaurant may also charge you a delivery fee. This will be notified to you during the order process before you complete your order.The total price of your order will be set out on the checkout page on our website, including the prices of Items and Delivery and applicable Service Fees and taxes.Payment for all Items and deliveries can be made on our website by credit or debit card, or other payment method made available by BeaverEats. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to BeaverEats acting as agent on behalf of the Partner Restaurant only. Payment may also be made by using coupons or points redemption. Use of these is subject to BeaverEats’ Coupons and Points Terms.We are authorised by our Partner Restaurants to accept payment on their behalf and payment of the price of any Items or delivery charges to us will fulfil your obligation to pay the price to the Partner Restaurant. Partner Restaurants sometimes make special offers available through our website. These are visible when you look at a Partner Restaurant menu. These offers are at the discretion of the Partner Restaurants. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.
  11. Our Responsibility For Loss or Damage That You Suffer
    We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Items, as summarised at part 7 above. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, unauthorised access by another person into your account (except if the person using your password had obtained it because we did not keep it secure), or as a result of any IT hardware or software failure other than a failure in our websites, or for other circumstances beyond our reasonable control (including, without limitation, governmental acts, war, fire, flood, explosions or civil commotion)
  12. Data Protection
    We process your personal data in accordance with our Privacy Policy which can be found here
  13. Other Terms
    If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force. These Terms are the entire agreement between us; any other terms implied by law are excluded to the maximum possible extent. These Terms also supersede all prior agreements between us relating to this subject.We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by Singapore law and you can bring legal proceedings in relation to our Service in the Singapore courts.